Sale Support Representative

About the Role

We have partnered with a collaborative Australian based company that delivers a wide selection of certification and compliance auditing service covering the full spectrum of national and international standards to organizations across a broad range of industries.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Provide troubleshooting assistance with all customer enquiries and solving all customer issues.
• Responsible for Quote Follow Ups (ISO, NDIS) and any other schemes we offer.
• Coordinate with National Sales Manager to ensure Sales strategy execution.
• Following up with clients daily to ensure high levels of customer satisfaction are maintained.
• Maintain up to date knowledge of all standards and new schemes
• Resolve any customer complaints.
• Assist with scheduling audits for all schemes and standards.
• Maintain Pipedrive (CRM)
• Help with keeping the clients internal system up to date.

What were looking for

• Candidate with at least 2 years of relevant work experience.
• Competent in Microsoft office, excel databases, MYOB.
• Have a confident phone manner and an ability to work independently.
• Capable of handling front of house calls, data entry, accounts receivables and payables, email correspondence, general office duties, responding to tenders, liaising with clients.
• Proficient at communicating both orally and in writing with tact.
• Ability to solve problems effectively.
• Possess great customer service skills.
• Strong time-management, multitasking, and organizing abilities