Risk Analyst for Financial Services Account - CONCENTRIX MAKATI CITY (URGENT)

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Job Summary: The Risk Analyst will Focus on Customer Due Diligence (CDD) Activities which Includes Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence. You will Perform Credit and Fraud Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level, thereby preventing the Company from Financial Loss. You will assure the Completeness and Correctness of Client Documentation(s) in terms of the Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s).

Essential Duties and Responsibilities:

• Perform Customer Due Diligence (CDD) Activities which will Include Initial Customer Due Diligence, Enhanced Customer Due Diligence, and Ongoing Customer Due Diligence, Perform Credit and Fraud Check(s) on New Merchant(s) and Assign the Proper Compliance Risk and Credit Risk Level (thereby, Preventing the Company from Financial Loss)
• Assures the Completeness and Correctness of Client Documentation(s) in terms of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Regulation(s), Ensure Service(s) Delivered to our Customer(s) Meets Contractual Key Performance Indicator(s) (KPI), Clarify Customer Requirement(s), Probe for Understanding, Use Decision Support Tool(s) and Resources to Appropriately Provide Resolution to the Customer(s)
• Listen Attentively to Customer Need(s) and Concern(s), Demonstrate Empathy while Maximizing Opportunity to Build Rapport with the Customer(s), Greet Customer(s) in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedure(s), Respond to Customer Inquiries by Referring them to Published Material(s), Secondary Source(s), or More Senior Staff Member(s)
• Maintain Basic Knowledge of Client Product(s) and Service(s), Prepare Complete and Accurate Work Including Appropriately Notating Account(s) as Required, Participate in Activities Designed to Improve Customer Satisfaction and Business Performance, Offer Additional Product(s) and Service(s), Track, Document, and Retrieve Information from Call Tracking Database

Minimum Hiring Qualifications:

• High School Diploma (Old or New Curriculum) with Relevant Experience Required
• 2-3 Year(s) Experience in Customer Due Diligence Environment (Know-Your-Customers, Anti-Money Laundering, and Credit) with 1+ Year(s) in Payment(s) or Technology Driven Organization, Experience in a Merchant Acquiring Organization
• Courteous with Strong Customer Service Orientation, Strong Computer Navigation Skills and Basic Computer Knowledge, Dependable with Strong Attention to Detail, Skilled in Multi-Tasking Including the Ability to be Flexible and Adapt to Change(s) Quickly, Demonstrates Patience in all Customer Contact Situation(s) Including Maintaining a Pleasant and Professional Tone in all Interaction(s)
• Ability to Effectively Communicate both Written and Verbally, Tolerance for Repetitive Work in a Fast-Paced and High Production Work Environment, Ability to Work as a Team Member and with Minimal Supervision, Ability to Rotate Shift(s) or Work Schedule(s) as Needed

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Enjoy a Fun - and Competitive Working Environment
• Multiple Opportunities for Learning and Development

Work Location: Concentrix Makati City (On-Site)