Rewards Club & Membership Associate

NUSTAR Resort


Date: 12 hours ago
City: Cebu City
Contract type: Full time
Department

Rewards Club & Membership

Employee Type

Probationary

Job Responsibilities

  • Welcome, acquire and invite guests to apply for NUSTAR Rewards membership.
  • Be knowledgeable and up to date with NUSTAR promotions and property amenities in order to address customer inquiries.
  • Perform account enrolment and maintenance in patron management system.
  • Accountable for correctness and confidentiality of guest information.
  • Receive customer disputes concerning Club card point reward system and complimentary amenities, based upon specific casino guidelines and the levels of play.
  • Escalate and coordinate for proper resolution of customer dispute, issues, and concerns to superiors and related departments. Likewise follow through to ensure fair and equitable resolutions are achieved.
  • Handle clerical and administrative tasks related to Rewards Club daily operations.
  • Attend daily team briefings and company or department-initiated trainings.
  • Comply with standard operating procedure, employee handbook, PAGGOR regulations and attend all mandatory compliance and training sessions.
  • Perform other job-related duties as requested.
  • Keep the Rewards counter or assigned workspace tidy and observing professional etiquette.
  • Responsible for maintaining a clean, safe and hazard free work environment.

Qualifications

  • Possess good communication skills. Foreign language or dialect is a plus.
  • Team player and of good character.
  • Computer literate and advance knowledge in Microsoft Office.
  • Outgoing personality.
  • Able to work with minimum supervision.
  • Holds good leadership qualities.
  • Must be flexible to work varying shifts and time schedules.
  • 1-2 years’ experience. Experience in Casino industry is a plus.

Experience Range Range (Years)

1 - 5 years

Job posted on

2024-11-05

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

2 Account Business Development

Mendzs Freight Forwarding Corp, Cebu City
16 hours ago
High Salary & Commission For Sales Customer Service Representative Responsibilities:Attend to all emails and inquiries from Agents and Customers.Monitor and coordinate the arrival of all incoming and outgoing import and export shipments.Monitor and submit inward manifests to co-loaders and shipping lines to avoid penalties.Maintain and organize work area to ensure all company documents are secured.Classify harmonized systems and lodge import...

Client Engagement Associate | Open for BPO Starters/Freshers

Accenture, Cebu City
1 day ago
1-DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-3PM. Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024.Candidates who showed up in the Career Hub and complete the...

Travel Service Representative - Cebu Site

Work Avenue and Business Solutions Incorporated, Cebu City
2 days ago
Job Description:A Travel Service Representative  plays a key role in helping customers with all aspects of their travel needs, ensuring they receive excellent customer service from the initial inquiry through to the completion of their trip. This role typically combines customer support with travel bookings, troubleshooting, and providing essential information for smooth travel experiences.Key Responsibilities:Assisting customers with all aspects of...