Recruitment Associate - Contact Center (RPO)
IBM
Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Introduction
Contact Center is a recruitment contact center staff that supports live calls, emails, chats and web-based requests. This team is committed to delivering efficient, knowledgeable and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.
Your Role And Responsibilities
Bachelor's Degree
Required Technical And Professional Expertise
Contact Center is a recruitment contact center staff that supports live calls, emails, chats and web-based requests. This team is committed to delivering efficient, knowledgeable and supportive customer service by means of established methods and innovative approaches. Helpdesk Coordinators will interact with customers through a variety contact medium and respond to a wide range of inquiries.
Your Role And Responsibilities
- Resolve customer inquiries through multiple contact mediums
- Assisting Hiring Managers, applicants, candidates, client employees, recruitment
- staff, and other stakeholders
- Demonstrate exceptional customer service skills and emotional intelligence
- Availability to work any shift
- Use critical thinking skills to independently assess and resolve situations
- Communicate clearly in English - both verbal and written communication
- Handle a minimum of 50+ calls a day, in addition to managing a workload from other contact mediums
- Simultaneously use phones, contact center software and other contact mediums
- Identify potential issues of risk to the client and recruitment. Determine escalation
- routes when appropriate.
- Work with internal and external stakeholders to ensure proper customer service is being delivered
- Deliver on a multitude of services - including application assistance, status of application requests, employee referral requests, requisition creation, password resets and similar services
- Act as a company gatekeeper and liaison to recruitment process
- Adherence and knowledge of IBM and client policies, procedures and recruitment process
- Some reporting may be required
- Perform other miscellaneous duties as required by the management
- Resolve internal and external candidate's inquiries through multiple contact mediums (phone, chat, internal cases and email)
- Assist hiring managers and recruitment staff to create and/or modify job requisitions
- Assist current and former employees to fulfill their HR needs
Bachelor's Degree
Required Technical And Professional Expertise
- No minimum relevant professional experience required
- Fluency in English - both written and verbal communication
- Ability to work on any shift
- At least 6 months’ experience in Customer Service
- At least 6 months’ experience in an office environment using the telephone and computer as the primary instrument to perform your job duties
- At least 6 months’ experience with computers including in-depth internet knowledge and working proficiency in Word, Excel and Outlook
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