Quality Auditor (mid-shift)

Why N-able

IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!

The intermediate quality analyst performs quality audits by evaluating the quality of cases, calls, and other partner engagements, including chats & emails. They will also manage reporting, and generate insights. Provides feedback and improvement recommendations to the stakeholders.

What You'll Do

• Conducts case and risk-based audits, performs root cause analysis, and delivers quality-related tasks to drive process improvements.
• Manages and consolidates data from various sources to produce regular reports and insights that support improvement initiatives.
• Facilitates coaching, training, and QA sessions to address identified gaps and support continuous learning and development.
• Communicates audit findings and escalations to management, contributing to issue resolution and driving informed decision-making.
• Demonstrates strong business acumen by understanding key risks, processes, and their broader implications across the organization.
• Supports the implementation of new projects through collaboration with operations, training, and program management teams.
• Promotes teamwork by sharing best practices, assisting peers, and building strong relationships with stakeholders to ensure quality outcomes.
  
  
  

What You'll Bring

• Minimum 2 consecutive and recent years of experience as a Quality Auditor, with a solid understanding of Total Quality Management (TQM), Quality Management Systems (QMS), or similar frameworks.
• Proficiency in Quality Assurance tools is essential, with a strong preference for candidates who have applied these tools in omnichannel customer service environments.
• Must have strong skills in reporting and data analysis using Microsoft Excel, Tableau, and Salesforce, and be able to turn complex data into useful insights.
• Familiarity with process improvement methodologies (such as Lean, Six Sigma, or Kaizen) and a proven track record in supporting or leading continuous improvement initiatives is required.
• Strong analytical and critical thinking skills, with the ability to apply ethical judgment and effective problem-solving.
• Detail-oriented with solid time management, adaptability, and the ability to manage multiple tasks effectively.
• Excellent communication, presentation, and interpersonal skills; thrives in collaborative team environments.
  
  
  

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Weekly lunch allowance, Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning - custom learning experience as part of our investment in you
• Hybrid working model of 2-3 days a week in-hub collaboration
  
  
  

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.