Quality Assurance Team Lead - Contracting - Quality Audit

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As the Quality Assurance Contract Lead, you will be responsible for leading a team of auditors to ensure GPO’s service providers meet integral quality standards. This critical role involves managing a team that audits contracts and contracting processes against GPO’s established standards and Google’s compliance requirements.

Position Responsibilities

• Oversee and manage the daily operations of a team of Quality Auditors, providing guidance, support, training, and performance feedback. Work on providing input and insights for any incoming RCA requests
• Provide regular updates to the GPO Program Lead, including but not limited to establishing and attending weekly status meetings and ad hoc calls as needed
• Compile and report weekly, monthly and quarterly metrics
• Present audit findings to GPO Program Lead and internal stakeholders.
• Proactively monitor and analyze quality performance trends using the Quality Dashboard, escalating any data discrepancies, technical concerns, or other related dashboard issues
• Provide comprehensive feedback to the GPO Program Lead as needed, highlighting areas for improvement and suggesting revisions to the contract, template, process, or quality criteria
• Oversee and manage the audit appeals process, ensuring fair and timely resolutions
• Work towards building a team with growing expertise (high tenure, low attrition)
• Delegate tasks to ensure efficient team workload distribution and timely completion of audits
• Create recommendations for increased automation of the Quality Program
  
  

Qualifications

Minimum Qualifications

• Proven management skills, with the ability to motivate and guide and coach team members
• Have a continuous improvement mindset with an ability to analyze and make recommendations to improve internal processes, where appropriate
• Proficiency in reviewing complex written English, including legal/contractual terminology
• Strong English written and verbal communication skills with an ability to effectively communicate and collaborate with stakeholders at all levels
• Excellent organizational skills and attention to detail
  
  

Preferred Qualifications

• Strong understanding of contracts with a minimum of 2 years’ experience as a contract analyst or similar contract-focused role
• Experience drafting and reviewing various contracts, including but not limited to SOWs, Amendments, and Terminations
• Understanding of sophisticated contract structures, including but not limited to the implications of amendments on the terms of the contract
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.