Quality Assurance Analyst

Accenture in the Philippines


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time

Job Description


Quality Assurance Analyst for Voice Account


  • Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
  • Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
  • Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
  • Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
  • Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
  • Become and remain knowledgeable about the Client's products and community standards
  • Ensure awareness and understanding of Content Policy and operational guideline updates
  • Mentor new Quality Analysts on the use of audit tools and systems
  • Develop process documentation and aggregates feedback about the functionality of audit tools


    • Quality Assurance Analyst for Content Moderation

    Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.


  • You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
  • Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


    • Job Qualifications


  • At least 2 years of BPO QA experience
  • Bachelors Degree Graduate and/or Undergraduate
  • Must be amendable to work in Mandaluyong/Metro Manila


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Business Analyst

    Accenture in the Philippines, Mandaluyong City
    1 day ago
    Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.Summary: As a Business Analyst, you will engage in a variety of tasks that involve analyzing organizational processes and systems. Your typical day will...

    Relationship Management Specialist

    Maya, Mandaluyong City
    5 days ago
    Overview: As a Relationship Management Specialist for bank products, you will support the development and maintenance of strong relationships with merchants, promote ongoing engagement, and assist in identifying opportunities to cross-sell key offerings such as business deposits, business loans, strategic partnerships, and digital banking solutions.What you will be doing:Achievement of bank sales target.Cross-sell digital bank products to merchants.Collect and submit...

    IT Administrator (Mandaluyong)

    Dempsey Resource Management, Mandaluyong City
    6 days ago
    Qualifications 2–3+ years in an IT Administrator, Generalist, or Technical Support role willing to work in Wack Wack Mandaluyong willing to work for a Medical Equipment Industry Must be a College Graduate of IT, Computer Science or related courses Solid experience managing Google Workspace (Gmail, Drive, Groups, etc.) Familiarity with Windows OS, basic networking, and IP troubleshooting Experience with firewalls,...