Project Support

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About The Role

The Project Support is responsible for the proactive support of projects, working with the Project Managers to ensuring that project deliverables are provided according to the plan, against the project objectives (cost, scope, quality, time, benefits, and risks), responsibilities include creation and updating project documents and trackers, supporting deployment activities and issues, and taking notes and actions from project calls.

Essential Duties

• Support Project Managers in delivering customer projects.
• Prepares and maintains project documentation, gaining authorisation from key stakeholders as required. Is responsible for ensuring project documents are accurate and up to date. Includes RAID logs, plans, and reporting.
• Deployment planning and tracking, including the creation and updating deployment plans / trackers, and confirming bookings of onsite resources. Creates, documents, and maintains agreed deployment tools including deployment schedules, site readiness check lists and activities and transport actions.
• Coordinates and manages the daily deployment activities of a project with the customer, back office, and logistics partners.
• The allocation of all chargeable activities for Professional Services within the Canon project application (Kimble/Salesforce).
  
  

Decision Making Authority

• Deployment issue resolution.
• Assigned Work package related decisions.
  
  

Performance Measures

• PMO billable utilisation / total utilisation
• Number / Revenue generated via Change Requests Procedure
• Project sign off accuracy / Project overrun
• Customer Satisfaction
  
  

The Candidate

• Successful project support is more about your soft skills than your hard skills. As a Project Support, you will be responsible for proactively supporting the Project Managers and Project Teams in the co-ordination, planning and control of the project deployment, logistics coordination and key administrative tasks associated with assigned projects, the ideal candidate must be enthusiastic, passionate, committed to excellence and be self-motivated.
  
  

Qualifications & Experience Required

• Knowledge or exposure to a Professional Services function
• Demonstrated ability to work in a cross-functional team to ensure task completion.
• Experience in B2B solutions.
• Experience of dealing with customer issues and delivering a high level of customer satisfaction.
• Competent in MS Excel.
• Competent in MS Project (Preferred).
• Previous experience as PMO Analyst or Project Coordinator/Support (Preferred).
  
  

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps