Product Officer
Security Bank Corporation
Date: 1 week ago
City: Makati City
Contract type: Full time
About The Role
As a Product Officer, you will be responsible in reaching the product and campaign targets through active customer and branch engagements, and coordination of after-sales support to Branches and customers. This role will handle branch, area and region presentations and client call support whether virtual or on-site. This role will coordinate with Proposition and Campaigns Team for campaigns support and fulfillment.
How You'll Contribute
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
As a Product Officer, you will be responsible in reaching the product and campaign targets through active customer and branch engagements, and coordination of after-sales support to Branches and customers. This role will handle branch, area and region presentations and client call support whether virtual or on-site. This role will coordinate with Proposition and Campaigns Team for campaigns support and fulfillment.
How You'll Contribute
- Branch Engagements: Performs branch visits (branches w/ the highest potential of conversion as top and attends area and region meetings (Metro Manila as the priority) to roll-out assigned product/s to instill branch awareness
- Client Call Support: Supports branches’ referrals for assigned product/s to perform virtual and on-site client call and/or visits
- After-sales Support: Coordinates with necessary teams to ensure quick responses and resolution to customer/ branch inquiries
- Campaigns Support: Coordinates withPropositions and Campaigns Team for assigned product/s and engagement with branches to boost campaigns
- Product & Campaign Targets: Delivers the expected targets of assigned product/s as documented on product manuals and program papers through ensuring that duties and responsibilities # 1, 2 and 3 are well supported.
- Bachelor’s degree in business management or any related course
- With at least 2 years experience in a bank or fintech set-up who has expertise in Branch engagement and virtual presentation support to offer products and campaign promos.
- With exposure in handling after-sales support to handle branch/ customer inquiries and complaints.
- With good communication, business writing and presentation skills. Knows how to handle sales objections/ rejections and irate branches/ customers.
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
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