Product Management Director
ibex
Date: 10 hours ago
City: Mandaluyong City
Contract type: Full time
The ibex engineering team builds and launches innovative customer care products and solutions that leverage cutting-edge generative AI technology. We are seeking experienced and visionary Product Managers to lead these initiatives.
Responsibilities
About the Role
As a Director Product Management, You'll Shape The Future Of Our Products Through Strategic Thinking And Execution Excellence To Shape The Future Of Customer Engagement, Automation, And Enhanced Operational Efficiencies
What we are looking for
Responsibilities
About the Role
As a Director Product Management, You'll Shape The Future Of Our Products Through Strategic Thinking And Execution Excellence To Shape The Future Of Customer Engagement, Automation, And Enhanced Operational Efficiencies
- Define product vision, strategy, and roadmap based on market research and customer insights
- Analyze market trends, competition, and customer feedback to identify opportunities
- Lead product ensuring quality, usability, and customer delight at every stage
- Define detailed product requirements and user stories and establish success metrics. Prioritize backlog based on business value and customer impact
- Use experimentation and data-driven decision-making to continuously improve product performance and user experience
- Collaborate cross-functionally with engineering, design, data science, sales, and marketing teams to bring innovative ideas to life
What we are looking for
- 8+ years of product management experience, with proven experience working on AI/ML-powered products
- Demonstrated success in launching new products and redesigning existing ones
- Exceptional communication and leadership skills
- Experience with writing vision documents (like PR/FAQs), stakeholder management, agile methodologies, backlog management, and prioritization frameworks.
- Familiarity with agile development methodologies and rapid iteration cycles
- Bachelor's degree in business, Computer Science, or related field (or equivalent experience)
- Background in customer-facing roles or experience engaging directly with clients to gather insights
- Proven experience in delivering AI/ML solutions integrated with cloud-native services
- Familiarity with Conversational AI, Agentic AI, Intelligent Automation systems or understanding of AI frameworks would be a plus
- Opportunity to lead AI-driven products in a fast-growing company
- Collaborative environment where innovation and creativity are encouraged
- Flexible work arrangements and a supportive company culture.
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