Product Business Analysis Manager

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Analyze business and financial data to identify trends, patterns, and anomalies that form the market strategy and help with market growth.
• Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) and financial metrics.
• Collaborate with cross-functional teams to gather requirements and deliver actionable insights that drive profitability and efficiency
• Monitor campaign performance and generate data and insights to discover new opportunities and points for improvement.
• Support alternative business model advancement and multi-channel strategy development by collaborating with product, R&D, user research and other cross-function teams.
• Develop metrics and trackers to provide timely performance diagnostics for assessment.
• Drive product portfolio localization and optimization through delivering solid analysis on field force effectiveness and issues identification.
• Support the exploration and assessments of business optimizations in terms of strategies and executions.
• Conduct integrated analysis of market competition/business performance and generate actionable insights from a data-driven perspective.

What you'll Need to Succeed

• Have the experience of finding data insights and providing business recommendations in presentation style not just through dashboard.
• Results-driven, ambitious and able to work independently and adapt quickly to changing situations.
• English proficiency is a must.
• Excellent communication and presentation skills, consistently demonstrating professionalism and the ability to engage effectively with stakeholders at all levels.
• A growth mindset: data-driven, iterative optimization of acquisition, upsell and retention strategies.
• 5+ Years of relevant work experience involving data or business analysis.
• Strong knowledge in data visualization and analysis tools such as Tableau, Excel, BigQuery SQL.
• Hold a bachelor’s degree or higher in a quantitative discipline such as statistics, Finance, Accounting, Economics, Mathematics, Engineering, Science or Business.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!