Process Lead
Canon Australia
Date: 3 days ago
City: Taguig
Contract type: Full time
Essential duties
Customer Relationships (external and internal)
Customer Relationships (external and internal)
- Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service
- Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
- Where there are possible delays, the customer is to be informed
- Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
- All queries to be resolved within agreed SLA’s
- Ensure all payments are applied to customer accounts within SLA
- Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required
- Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
- Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured
- Actively participate in projects as and when necessary
- Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives
- Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team
- 3-5 years’ experience in an Accounts Receivable or similar role
- Knowledge of all areas of Accounts Receivable
- Understanding of other Financial Operations roles
- Ability to work to deadlines and under pressure
- Has experience in handling a team
- Proven competence in MS applications: excel, word, power point
- Significant understanding and demonstrated application of technology.
- Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
- There is also a requirement to work on some statutory holidays
- Maintain the security of confidential information and documents.
- Demonstrate leadership through Canon knowledge and expertise.
- Demonstrate the ability to deliver and exceed expectations.
- Excellent communication skills (both verbal and written)
- A good understanding and working knowledge of relevant legislation.
- Excellent PC skills
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