Process Lead

Canon Australia


Date: 3 weeks ago
City: Taguig
Contract type: Full time
Essential duties

Customer Relationships (external and internal)

  • Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service

Query Resolution

  • Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved
  • Where there are possible delays, the customer is to be informed
  • Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer
  • All queries to be resolved within agreed SLA’s

Allocation of Payments

  • Ensure all payments are applied to customer accounts within SLA
  • Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required

Data Entry

  • Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors
  • Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured

Projects

  • Actively participate in projects as and when necessary
  • Participate in systems projects (including systems developments / enhancements, customizations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives

Team Membership

  • Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team

Qualifications

  • 3-5 years’ experience in an Accounts Receivable or similar role
  • Knowledge of all areas of Accounts Receivable
  • Understanding of other Financial Operations roles
  • Ability to work to deadlines and under pressure
  • Has experience in handling a team
  • Proven competence in MS applications: excel, word, power point
  • Significant understanding and demonstrated application of technology.
  • Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.
  • There is also a requirement to work on some statutory holidays
  • Maintain the security of confidential information and documents.
  • Demonstrate leadership through Canon knowledge and expertise.
  • Demonstrate the ability to deliver and exceed expectations.
  • Excellent communication skills (both verbal and written)
  • A good understanding and working knowledge of relevant legislation.
  • Excellent PC skills

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