PM Customer Support Manager
Cobden & Carter International
Date: 4 days ago
City: Makati City
Contract type: Full time
Job Description
The candidate will be assigned as a manager to a project under Maintenance Agreement.
Responsibilities
Shift: Dayshift
Setup: Hybrid
Location: Makati
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.
The candidate will be assigned as a manager to a project under Maintenance Agreement.
Responsibilities
- Will be the main point person for any client concerns in the project.
- Manage the delivery / timeline of the fixes. Maintains / Builds good relationship with client.
- Pro-actively provides status report to client and to the management.
- Acts as a go-to expert for escalated clients calls and keep abreast with product and process.
- Updates and / or changes that affect customer service
- Is accountable for the teams day-to-day activities and the achievement of established service promises at the individual and at the team level.
- Will establish & document the operational process for the Customer Support.
- Candidate must possess at least a bachelors degree in computer science
- Has project management experience minimum of 5 years
- Exceptional analytical and problem-solving skills
- Excellent English communication skill both in speaking and writing
- SHOULD HAVE EXPERIENCE OR FAMILIARITY WITH DEPOSIT, LOANS AND TELLERING
- Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on clients' experience and financial losses.
Shift: Dayshift
Setup: Hybrid
Location: Makati
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.
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