Order to Cash Operations Associate Manager
myGwork - LGBTQ+ Business Community
Date: 20 hours ago
City: Quezon City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Responsibilities
SKILL AND QUALIFICATIONS:
Responsibilities
- The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot issues.
- Ability to identify and assess process related complexities and propose potential solutions
- Flag risks in a timely manner to external and internal stakeholders with proposed plans
- Build solid relationship with stakeholders / business partners
- Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
- Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements
- Exposure to business transformation - basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI
SKILL AND QUALIFICATIONS:
- Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
- with at least 5 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
- With at least 7 to 8 years of OTC/Accounts Receivable experience
- With 5 years of supervisory experience
- Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
- Willing to work in any shifts i.e. night shift, graveyard schedule etc.
- Good communication skills
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