Optical Assistant - German

Discover your 100% YOU with MicroSourcing!

Position: Optical Assistant - German (Bilinguals)

Location: Harton Corporate Center, Paranaque City

Work setup & shift: Onsite & Nightshift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses**
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

An Optical Assistant is expected to:

• Pre-sales advice ○ Help customers register for an account and/or navigate online and process their orders ○ Confidently and knowledgeably give advice on selecting glasses and lenses ○ Check product availability for customer orders and provide accurate and up to date alternatives when required ○ Assist our customers with understanding their prescriptions
• Prescription management ○ Verification of customer prescriptions to ensure orders are correct
• Customer experience and retention ○ Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis ○ Work as part of the customer service team to drive positive company experience results ○ Communicate professionally English and Dutch with customers about their orders, including any delays or changes in delivery ○ Passing customer feedback onto the product or marketing team to improve our product and/or website offerings
• Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company ○ Process customer orders, refunds or returns as per our established processes and procedures ○ Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations ○ Maintain thorough and accurate customer service records through Servicecloud ○ Keep confidential records and financial information private and secure
• Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date
  
  

What It Takes To Be Part Of Our Team

• Excellent communication skills both written and verbal (German)
• Flexible working hours
• Experience handling escalated issues
• Ability to “Think outside of the box” and provide creative solutions
• Organized and detail oriented
• Be a problem solver and a team player
• Must be able to multi-task and THRIVE in a fast-paced environment
• Internet and MS Office Skills
• Good sense of humor & positive attitude go a long way!
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply