Retail Customer Associates

About The Role

This is an exciting opportunity to join Talent Outsourcing Channel Solutions' dynamic team as a Retail (Voice and Chat) Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service through voice and chat channels, ensuring a seamless and positive experience for our clients' customers. This is a full-time position based in Pasay City, Metro Manila.

What you'll be doing

Provide friendly, efficient and effective customer service through voice and chat channels

Respond to customer inquiries, concerns and complaints in a timely and professional manner

Troubleshoot and resolve customer issues while maintaining a positive and empathetic attitude

Accurately document customer interactions and follow up as needed

Collaborate with team members to share best practices and contribute to process improvements

Adhere to all relevant policies, procedures and quality standards

What we're looking for

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and decision-making skills

Proficient in English, both verbal and written

Atleast 3 mos. experience in a customer service or call centre environment, preferably in the retail industry

Ability to remain calm and professional under pressure

Attention to detail and the ability to multitask effectively

A team player with a positive, customer-centric attitude

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits to support your well-being. Join us and be part of a team that values your contributions and helps you thrive.