Operations Team Lead/Manager

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, t he Group operates from more than 60 offices in 27 countries. We are 5 , 2 00 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The successful candidate will become part of and manage potentially multiple teams within the core Operations function, located in the expanding Manila office, providing both regional and global support for our varied businesses, through the delivery of assigned Business As Usual (BAU) activities, project implementation and developing Subject Matter Expertise (SME).

As a Team lead/M anager , you will work closely with the functional Manager in managing and directing workflow, directly managing staff as and when required and be one of the senior points of contact as an expected SME.

Working closely with peers and management in delivering high quality output, working collaboratively across multiple teams and departments, building strong relationships with internal stakeholders and external clients.

There will be an expectation that successful candidates will be able to work appropriate shift patterns to support the relevant region, or deliver time sensitive tasks, as necessary.

Role Responsibilities

Dependent upon the Operations Team in which you are working, your role may include, but not limited to:

• With the functional Manager, manage the workflow of the teams and be a key contact for both internal and external stakeholders

• Ensuring that the teams maintain high quality, clean data by adhering to a strict governance and controls framework

• Operating with, and ensuring all members of staff operate with a high level of skill and diligence, to complete tasks that may have regulatory, financial or reputational impact, such as client due diligence, accounts receivable, data analysis and management, Reporting etc.

• Work closely with , and representing Operations with our business and support function stakeholders on all matters related to assigned tasks to resolve queries and maintain effective and productive relationships

• To support Manage ment on project implementation through effective testing as and when required

• Support cross functional Operations teams and lead team specific change implementations on process workflow efficiency and automation or strategic project initiatives .

• Establish a broad level of understanding not only across multiple operations teams, but the wider environment, to help all staff to better understand the role that they play within that environment.

• Establish and maintain relationships with your peers both within Operations, but also other functions, not only in Manila, but globally, to ensure consistent delivery across common tasks, within Operations.

• Continuously enhance subject matter expertise and management skills through learning the end-to-end process and system functionalities.

• Supporting all team members to ensure that service level expectations are always met.

• Analysing, interrogating, understanding and presenting data, to achieve a defined outcome.

• Assisting with the d esign and implementing of process es to ensure tasks are documented and to mitigate risk exposure

• Assist with internal and external audit programs

• Assist with management information reporting and KPI tracking , and successful delivery against relevant KPIs.

• To fulfil any additional/ad-hoc duties as required to meet the needs of the business.
  

Experience / Competences

Essential

• Knowledge of or experience in working in the financial services sector

• Previous experience of leading small to medium sized teams ( likely between 5 - 50 staff), ensuring that all expectations of the team are met.

• Be willing to be involved in the BAU delivery of the team and accept that being an operations Team Lead means that you both lead but must be an integral part of the team .

• Experience of working within a leadership structure.

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach

• Demonstrates strong analytical ability and problem-solving skills

• Demonstrates the ability to work in complex data environments, with the ability to understand complex data sets, but also then input, reconcile, interrogate and report against that data.

• Demonstrates the ability to work effectively in a high-pressure environment

• Demonstrates the ability to apply sound judgment, and comfortable to escalate any issues in a timely manner .

• Highly effective written & oral communication skills; adapts communication style to suit audience

• Shows evidence of being comfortable working in fast paced or pressured environments

• Skilled in the use of MS Office applications e.g , Excel, Word, PowerPoint
  

Desired

• Demonstrable experience in core Operations tasks such as, but not limited to Client Due Diligence, KYC/AML, Accounts Receivable, Data Management, Trade Flow Management etc

• Experience of using market standard applications, i.e. Power BI, Power Automate, DUCO, Alteryx, Qlik, ORACLE and Mainframe Databases, ORACLE Financials/ORACLE E-Business Suite, negative media alerting systems etc.

• Experience with working with large data

• Experience with managing client queries interacting with stakeholders across multiple functions and locations, both internal and external

• Experience with working within and reporting in a KPI driven environment

• Experience with processing in a controls environment and evidence of controls process improvement.

• Experience in using good judgement and escalate where appropriate .

• Experience of working in a Corporate/large firm environment

• Experience in supporting, mentoring and training more junior members of staff, ensuring that levels of support and appropriate controls are always maintained .
  

Job Band & Level

• Team Lead/5, Manager / 6

#LI-Hybrid #LI-MID

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

Philippines - A.T. Yuchengco Centre - Taguig City