Operations Support Analyst
RCBC
Date: 1 week ago
City: Makati City
Contract type: Full time
Job Summary
- Responsible for the efficient, effective and accurate reconciliation and monitoring of all booked investments in the Finacle Wealth Management System
- Ensure immediate closure of recon issues/items in order to fulfill the timely delivery of Statement of Accounts to Wealth clients.
- Perform preparer & back-up checker functions of all Middle Office processes.
- Directly liaise with various WM product providers to facilitate daily reconciliation of done transactions.
- Calls the attention of the WM frontline for any incomplete, missing and incorrect transactions lodged in the Finacle Wealth Management System (FWMS).
- Responsible in carrying out follow-ups and escalations to key personnel from various product providers to resolve discrepancies on done trades.
- Ensures that Mailing Instructions (MIs), Bank Confirmation Requests and Certification Requests from clients are thoroughly checked for correctness and with no irregularities, performs signature verification of client signature, collates and files these forms.
- Attain client satisfaction by ensuring that statement of accounts, certification and bank confirmations are accurate & correct, regularly generated, no printing delays, and delivered to the client or authorized recipient no later than the required TAT.
- Tracks documentary deficiency report for MI and Certification Request Form.
- Directs the overall generation, printing and supervises dispatch of client statement of account, ensuring completeness and tracking at all stages of delivery.
- Escalates to the Operations Support Department Head any matter requiring immediate resolution, long outstanding issue, unresolved discrepancies, possible internal and external regulatory issue and other related concerns.
- Involve and actively participate in various audits activities by ensuring timely submission of required documents & data; submits recommendation; and tracks resolutions of findings to ensure proper documentation and implementation of commitments.
- Works closely with the Wealth Project Manager and WM IT Support to ensure immediate closure of issues raised concerning the FWM system which has direct impact to the statement of accounts provided to client.
- Ensure quality in service delivery and promptness in addressing client concerns to enhance overall customer experience.
- Ensures compliance to other applicable policies and procedures of the Bank, including but not limited to the Code of Conduct, Information Security, Data Protection and all internal policies, regulatory requirements and escalation process on issues.
- College graduate, preferably business course.
- Experienced in doing reconciliation work & had exposure to customer service
- Extensive knowledge of the Bank’s operations, products, and services.
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