Operations Supervisor

RELX


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
Accountabilities

Strategic Partnership with Various Stakeholders

  • Ensure a proactive and consultative relationship with all business units supported
  • Monitor shows and constantly partner with stakeholders in terms of activities team will support
  • Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members

Employee Management

  • Ensure new employees are oriented to the organization, its policies, facilities, etc
  • Facilitate Employee growth, training and progress through various means
  • Develop and implement PIP if performance is not adequate
  • Lead regular teambuilding activities including strategic planning, RE Cares, etc.
  • Approve and monitor daily team attendance through HR Teamware
  • Attrition – maintain annualized negative attrition at or below 10%
  • Regularly review the needs of employees
  • Help, discuss, evaluate and resolve personal and work issues among team members
  • Inform and monitor employees during times of crisis or disaster to assess situation
  • Inform the manager of the current situation of team members and recommend solution

Reporting

  • Submit regular operation performance status reports to local RX leadership and stakeholders
  • Produce monthly performance update and other relevant reports to BU stakeholder

Operational Improvement

  • Stakeholder Management – conduct regular operations review and execute action items agreed with the business unit
  • Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.
  • Receive, review and monitor and manage workload and assignments of the team
  • Manage stakeholder expectations regarding deadlines, quality and efficiency
  • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
  • Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
  • Operations Standard – support compliance with established processes

Hard/Technical, Soft Skills And Complimentary Skills

  • Strong knowledge in Microsoft Word, Excel and PowerPoint
  • Strong analytical, quantitative and deductive reasoning skills
  • People and Performance Management experience is required
  • Experience in events and events management a plus
  • Strong written and verbal communication, problem solving, project management, delegation, and mentoring skills
  • Strong sense of ownership relating to tasks and responsibilities
  • Ability to work under pressure
  • Deadline-driven and attention to detail
  • Organized and very systematic in handling tasks at hand
  • Very proactive in stakeholder management, project ownership, team coordination, and team engagement
  • Very decisive and results oriented
  • Project and time management skills demonstrated by the ability to manage a number of projects at the same time
  • Strong commitment to performance and team success

Qualifications/Requirements

  • Bachelor's/College Degree in marketing, business management or other related fields
  • Must have at least 5 years’ of working experience in the similar capacity
  • Applicants must be willing to work in flexible/rotating schedule depending on business needs

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