Operations Support Specialist

Discover your 100% YOU with MircoSourcing

Position: Operations Support Specialist

Location: Global One, Eastwood, Libis, QC, Philippines

Work setup & shift: Night Shift / Onsite

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Day-to-Day Functions Include, but Are Not Limited To:

• Lease Creation
• Guide applicants and renewing residents through the leasing process using templated emails and text messages within the Company’s CRM, ensuring a high-touch, high-quality experience that promotes value-added services and fosters strong resident connections with the Company and brand.
• Accurately and efficiently create new residential leases for incoming and renewing residents based on data provided by applicants and onsite teams, as well as selections made by future residents during the pre–move-in process.
• Collaborate with onsite teams to ensure all leases comply with Company policies, industry standards, and relevant laws and regulations.
• Transmit lease documents for electronic signature and use templated CRM follow-ups to ensure timely execution.
• Maintain accurate records of resident transactions and agreements in the Company’s database and document management systems.
• Move-Out Deposit Accounting
• Collect photographic, video, and written documentation from onsite teams regarding apartment conditions after move-out to support security deposit charges or deductions, calculating these amounts using Company-provided worksheets and formulas.
• Evaluate former resident compliance with lease terms (e.g., notice periods, move-out dates, lease length) to determine any non-damage-related credits, charges, or deductions from the security deposit.
• Record all credits and debits in the Company ERP (Yardi Elevate) and produce final resident account statements in a timely manner, ensuring accuracy and compliance with Company policies and legal requirements.
• Use templated CRM communications to provide former residents and onsite teams with clear explanations and documentation supporting any deductions.
• Assist third-party collection agencies by supplying necessary documentation regarding past-due balances when requested.
• Support administration of lease deposit insurance programs as needed.
• Record Keeping
• Maintain organized and up-to-date records in Microsoft Excel, the Company CRM, and Company document management systems for reference and auditing purposes.
• Assist in generating reports related to lease activity and deposit accounting.
• Collaboration
• Work closely with onsite teams, Operations Department members, the Accounting Department, and other departments to ensure seamless resident onboarding, renewals, lease management, and accurate bookkeeping.
• Communicate effectively with the Operations Support Manager and team members to understand software and record-keeping requirements.
• Collaborate with the Operations team to prioritize tasks, meet recurring schedules, and complete project deadlines.
• Assist with additional administrative tasks as assigned.
• Adhere to privacy and security regulations, maintaining the confidentiality of sensitive information.
• Perform data verification and validation to ensure accuracy and completeness.
• Identify and correct errors through data cleansing and quality improvement processes.
  
  

Qualifications

Describe the qualifications the staff must have in terms of skills and capabilities.

• Proven experience in data entry with a minimum typing speed of 70 WPM and 98% accuracy.
• Proven experience in lease administration or a related role.
• Proficiency in Microsoft Excel and familiarity with Microsoft 365.
• Meticulous attention to detail and strong organizational skills.
• Knowledge of data privacy regulations and a commitment to maintaining confidentiality.
• Excellent time management skills, especially when managing high volumes of data.
• Strong English communication skills, both written and verbal.
• Spanish language proficiency is a plus.
  
  

Competencies / Personality Traits

• Detail-oriented and analytical, with the ability to identify patterns and discrepancies in data.
• Strong problem-solving skills to address data-related issues.
• Excellent time management and prioritization abilities.
• Ability to work effectively under pressure and meet deadlines.
• Professionalism and strong interpersonal skills to support effective team communication.
  
  

Prior Experience

Describe the prior working experience a candidate should have.

• Prior experience in data entry and maintaining organized reports.
• Familiarity with basic bookkeeping practices, lease management software, or property management systems is a plus.
• Experience in roles requiring written and verbal communication in English is required.
• Experience with CRM tools for communication is a plus.
• Previous experience in roles involving organization, compliance, administrative tasks, and attention to detail is required.
• While prior experience in the property management industry is highly desirable, candidates with a strong foundation in administrative work, attention to detail, and the ability to learn quickly may also be considered.
• Training and onboarding will be provided to help individuals transition into the specific responsibilities of lease administration.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply