Operations Manager | Local Account
Support Services Group
Date: 6 days ago
City: Pasig City
Contract type: Full time
Join our dynamic and rapidly expanding team! We're on the lookout for a talented and passionate Junior Operations Manager to lead and inspire our dedicated teams.
About The Position
As an Operations Manager, you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
About The Position
As an Operations Manager, you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:
- Lead, motivate, and mentor a team of dedicated professionals to achieve and exceed performance targets.
- Foster a positive and collaborative work environment, promoting a culture of growth and development.
- Implement and optimize operational processes to ensure efficiency and quality service delivery.
- Set clear performance expectations and key performance indicators (KPIs) for team members.
- Collaborate with clients to understand their needs and expectations, ensuring seamless communication and service delivery.
- Utilize data-driven insights to monitor and improve team performance.
- Generate and analyze reports to identify trends and areas for improvement.
- At least 3 years of experience as a Team Manager in the BPO Industry
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment and act with sense of urgency.
- Excellent problem-solving abilities with a focus on continuous improvement.
At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
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