Operations Associate | Client Experience Specialist (Open for Fresh Graduates)

Discover your 100% YOU with MicroSourcing!

Position: Client Experience Specialist

Location: Harton Corporate Center, Baclaran, Paranaque

Work setup & shift: Hybrid | Mid shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Client Experience Specialist, you will:

Work with CE Account Manager in overseeing the operation of the assigned clients by providing administrative support and ensuring the quality delivery of the MicroSourcing services.

Assist the clients in the setup of their Philippines operation and drive growth in the client operation.

Strategy

• Assist the CE Account Manager in overseeing a set of specific clients and deliver the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
• Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
• Responsible in supporting the CEAM in managing clients and handle administrative work and serve as a
• Back up resource.
  
  

Growth and Client Experience:

• Expand the size of operation of the clients by closely working with them and understand their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
• Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
• Work closely with the different departments responsible in the delivery of the services in the site.
  
  

Cost and Site Management:

• Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
• Closely coordinate with the different Departments on client and employee requests.
  
  

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.
  
  

Non-negotiables

What You Need:

• Excellent Verbal and Written Communication Skills
• Proficient in MS Office and Google
• Graduate of any 4-year Program
  
  

Preferred skills/expertise

• Administrative experience
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply