Non-Voice Customer Support Specialist
Moder Solutions Inc.
About Us
Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.
We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.
Moder offers end-to-end or component-based outsourcing. We can do everything from managing one off projects to becoming an extension of your customer service or operations team.
Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.
We’re a company based in the US with offices in India, and the Philippines.
Job Role & Responsibilities
- Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
- Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Reach personal, team, and contact center performance targets
- Take ownership of all customer inquiries and proactively follow through to ensure resolution
- Keep records of customer interactions, process customer accounts, and document appropriately
- Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
- Follow communication procedures, guidelines, and policies
Qualifications & Experience
- College graduates, college undergraduates, or associate degree graduates; Senior High School Graduate
- Must have at least 12 months of work experience in the BPO industry (BFSI industry a plus)
- Excellent attention to detail
- Strong verbal and written English communication skills
- Basic computer navigation skills
Benefits
- Paid Training
- Competitive Base Pay
- Miscellaneous Allowance
- Weekends Off
- Paid Holidays
- HMO Benefits
- Employee Referral Bonus
- Excellent Growth and Advancement Opportunities
- Work onsite in Mandaue City, Cebu
Please WALK-IN to our office located on the 2nd floor, JDN Square, P. Remedio St, Mandaue City, Cebu
We are on DAY RECRUITMENT from 10am to 5pm Mondays thru Fridays
Landmark: Pine Tree along A.S. Fortuna
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