Manager, Quality Evaluation & Audit

HYBRID: 3-4x a week office, 1-2 days a week remote

Key Skills & Experiences

• Management of the EMEAA Quality Evaluation process, including management of the schedule with preferred vendor, liaison with stakeholders, e.g. Brand teams, Operations and Risk Management, hotel GMs etc. Lead the discussion with Legal team on a Quality compliance process to address outstanding Management Action Plan from hotels.
• Manage the relationship with the third-party vendor to ensure consistent measurement of the IHG Brand Priorities. Negotiate with the vendor in order to deliver the best value for IHG and maximise support for our hotels.
• Manage the alignment of the EMEAA and AMER quality process and championing the ‘method of inspection’ across the regions, ensuring one consistent way of measurement for performance comparison between regions.
• Embed the Quality processes to support the delivery of Quality metric to achieve annual targets in-region.
• Supports Quality performance by brand / market / BU
• Assist in the collation of information and accurate data analysis for Quality updates and presentations to communicate with owners, hotels and stakeholders across the business.
• Manage and support all Quality Evaluation communications to key stakeholders, internal corporate and hotel

Education:

• Bachelor’s degree or equivalent International degree in Marketing, Business or Commerce.

Critical Experience:

• At least three years’ experience in a Marketing/Brand/Audit related role or similar.
• Experience in roles engaging multiple disciplines
• Experience in a hotel operational / quality continuous improvement role is a bonus
• Previous International company experience

Critical Expertise:

• Project management experience in organizing, planning and executing projects from conception through implementation, across functions in an organization. Takes the lead in project planning and proactively keeps team members accountable for their deliverables. Ensures the overall project is delivered on time, on brand and on budget.
• Ability to multi-task and successfully manage multiple workstreams
• Ability to think things through in a logical manner and be creative in finding solutions, utilizing her knowledge of what has worked in the past and optimizing it for the current situation.
• Ability to deliver work that is accurate with attention to details
• Ability to accurately analyze, interpret and extract trends from data and to formulate recommendations.
• Ability to impact and influence people of diverse backgrounds and cultures especially with challenging conversations on hotel performance and change in processes / ways of working
• Ability to be proactive and move fast in driving for results with a clear view on the goal. Understanding the flow of actions and stakeholders to involve in making things happen especially with EUR stakeholders by virtue of time-zone differences for the Senior Manager
• Fluency in verbal and written English
• Excellent communication and presentation skills
• Excellent in PowerPoint presentation and Excel skills

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?