Mall Manager

We are looking for an experienced and results-driven Mall Manager to oversee the overall management, operations, and profitability of shopping mall. This leadership position plays a vital role in ensuring the mall provides a high-quality retail experience for both tenants and customers.

This role requires strong operational expertise, a customer-centric mindset, and the ability to lead cross-functional teams in a dynamic commercial environment.

Duties And Responsibilities

• Oversee day-to-day mall operations, including housekeeping, maintenance, security, and parking.
• Ensure compliance with health, safety, and environmental regulations.
• Implement operational policies and procedures to improve efficiency and service quality.
• Act as the main point of contact for tenants, addressing concerns and facilitating smooth operations.
• Coordinate with leasing teams to manage tenant onboarding, fit-outs, and move-ins/outs.
• Monitor tenant performance and address lease compliance issues.
• Prepare and manage the mall’s operational budget and expense controls.
• Monitor rental income, operational costs, and profitability.
• Approve expenditures and oversee vendor contracts.
• Work with the marketing team to plan and execute mall promotions, events, and advertising campaigns.
• Ensure a clean, safe, and welcoming environment for shoppers.
• Handle customer feedback and resolve complaints in a timely manner.
• Coordinate with engineering and maintenance teams for repair and upkeep of facilities.
• Conduct regular inspections to ensure optimal condition of the mall premises.
  
  

Qualifications, Skills And Experience

• Bachelor’s degree in Business Administration, Property Management, or a related field.
• At least 5–7 years of experience in mall or commercial property management.
• Strong leadership, organizational, and communication skills.
• Experience in managing budgets, vendor contracts, and cross-functional teams.
• Knowledge of retail trends and tenant management practices.
• Ability to handle high-pressure situations and resolve conflicts effectively.