Live Chat Specialist - Freelance, Remote

Department: Boutique Client

Location: Philippines

Compensation: $5.00 - $8.00 / hour

• Submit your application with detailed information about your expertise


• Complete our skills assessment and technical evaluation


• Join our talent pool if qualified


• Get matched with relevant client projects based on your skills and availability


• Accept projects that interest you and match your schedule

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  Opportunities at Every Level: From entry-level to expert positions


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  Flexible Engagement: Work on projects that match your schedule and interests


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  Growth Potential: Start with basic projects and progress to more complex ones


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  Mentorship Possibilities: Opportunities to learn from experienced analysts


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  Diverse Projects: Access opportunities across industries and analytical specialties


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  Quick Matching: Get fast-tracked to relevant opportunities when they arise


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  Professional Development: Expand your portfolio with varied client projects


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  Competitive Rates: Benefit from fair compensation based on your experience level

• E-commerce and Retail


• Technology and Software


• Banking and Financial Services


• Healthcare and Telemedicine


• Travel and Hospitality


• Telecommunications


• Education and E-learning

• Bachelor's degree in Communications, Business Administration, or related field


• Minimum 2 years of customer service experience, preferably in a digital support role


• Excellent written communication skills with strong attention to detail


• Proven ability to multitask and handle multiple chat conversations simultaneously


• Experience with CRM systems and chat support platforms


• Type speed of at least 60 WPM with high accuracy


• Strong problem-solving and decision-making abilities

• Proficiency in Microsoft Office Suite


• Experience with Zendesk, Intercom, or similar customer service platforms


• Experience with team collaboration tools (Slack, Microsoft Teams)


• Familiarity with help desk ticketing systems


• Experience with keyword research and analysis


• Basic understanding of API integrations


• Knowledge of data privacy and security best practices


• Familiarity with chatbot technology and AI-assisted customer service tools (preferred)

• Majority of our clients are within US business hours from Monday to Friday but some may have unusual business hours. Opportunities maybe full-time or part-time.
  
  

• Rate starts at $5 per hour


• Payment is made via Deel

• Candidate must have the following WFH Set-Up:
  
  
  
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  
  
  • Internet speed of at least 40MBPS
  
  
  • Headset with an extended mic that has noise cancellation and a webcam
  
  
  • Back-up computer and internet connection
  
  
  • Quiet, dedicated workspace at home