Customer Support Specialist

We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality.

At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, it's our mission and responsibility to help communities unlock economic mobility—with affordable credit products designed to improve financial health.

Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a distributed company with a global workforce, headquartered in Seattle, WA. We have over 100,000 reviews on the App Store and an average rating of 4.8 stars. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.

Since our founding, we’ve redefined how people approach small-dollar loans—delivering over one billion dollars in funding to more than one million customers, issuing over four million loans, and saving our customers more than five hundred million dollars.

What you’ll do:

• Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
• Classify inquiries based on severity and priority
• Investigate and/or resolve inquiries according to knowledge base articles and reference materials
• Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
• Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
• Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
• Posses a comprehensive understanding our company mission, products, and full range of services offered

What you’ll bring:

• Fluency in English, both written and verbal
• Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
• Ability to multi-task in a fast paced and constantly evolving environment
• Self-motivated to gain basic proficiency with new technologies
• Ability to work independently or work in small teams
• Strong analytical problem-solving abilities
• 1-2 years of experience in a customer service role
• Experience working in the FinTech care industry is a plus

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Learn more about us as a Public Benefit Company.

*Possible uses fee and payday loan usage information from the state regulatory agencies to arrive at the Fees Saved Calculation. Savings based on the maximum fees Possible could have charged customers over the typical payday loan term, including late fees and insufficient funds fees. Results will vary.