Level 2 IT Support | Remote (AU)

The Opportunity at a Glance

We’re hiring a Level 2 IT Support / Service Desk Analyst to join a boutique Australian IT support company that helps small businesses thrive through secure, reliable technology. This is a full-time, fully remote role for Philippine-based candidates who are passionate about solving tech problems and building real relationships with clients.

You'll provide responsive day-to-day support, manage Microsoft 365 environments, and help small businesses maintain stable, secure IT systems. If you’re a clear communicator, skilled technician, and people-first problem solver, this is the opportunity for you.

How You’ll Make an Impact

• Deliver Level 1 and 2 support across desktop, software, printer, and network issues


• Provide remote technical assistance using tools like ConnectWise or similar


• Troubleshoot and maintain Microsoft 365 environments including Outlook, SharePoint, Teams, and OneDrive


• Monitor and implement IT security best practices across small business systems


• Act as the first point of contact for inbound support and follow up via calls and emails


• Maintain accurate ticket logs, documentation, and support notes


• Contribute to the internal knowledge base and suggest workflow improvements

What We’re Looking For - You’re the Perfect Fit if You:

• Have 2 to 3 years of experience in an IT support or service desk role


• Are confident with Microsoft 365 admin and Windows 10 or 11 troubleshooting


• Understand IT security fundamentals and apply them consistently


• Speak and write English clearly and professionally


• Love solving problems, learning on the go, and working independently


• Have experience with ConnectWise Manage or similar PSA tools (preferred)


• Are adaptable and comfortable supporting a variety of client environments

Work Schedule and Employment Terms

• Full-Time | Monday to Friday


• Remote role for Philippine-based candidates only


• Includes the following benefits:


• HMO with 1 free dependent


• Life Insurance


• Paid Leave Credits


• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)


• Work-from-home equipment provided


• This is a stable, long-term opportunity


• We are unable to accommodate part-time or multiple-job arrangements

Why You’ll Love This Role

• Support small business owners and make a real impact on their success


• Enjoy a remote-first setup with a team that values trust and professionalism


• Work with modern tools and be part of a company that believes in doing things right


• Grow your career with a company that rewards consistency, care, and capability

How to Apply

Visit this link to apply:

 Make sure your resume reflects your experience in Microsoft 365, Windows 10 or 11, and service desk support.