Lending Administrator

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.

Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

What you will be doing

As a Lending Administrator, you will play a key role in ensuring the smooth and timely processing of mortgage applications. You’ll be responsible for a range of administrative tasks, including document handling, data entry, and responding to enquiries, all while maintaining high standards of accuracy and customer service.

You’ll work closely with brokers, intermediaries, and internal teams to ensure all application requirements are met efficiently. Your proactive approach will help drive performance, meet service level agreements (SLAs), and contribute to a seamless customer journey.

This is a dynamic role that requires a flexible mindset, a passion for service excellence, and the ability to manage multiple priorities in a fast-paced environment.

What we are looking for

We’re seeking a motivated and detail-oriented individual with a strong background in customer service and ideally some experience in mortgage or specialist lending. You’ll be a team player with excellent communication skills and a proactive attitude.

Key Requirements:

• Experience in mortgage or specialist lending (advantageous)
• Strong customer service background and passion for delivering great service
• Familiarity with the DPR system and broker/customer journey (preferred)
• Knowledge of FCA regulations
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Self-motivated, flexible, and able to work independently or as part of a team
• Reliable, proactive, and committed to continuous improvement

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.