Customer Service Representative
Probe Group
Date: 2 weeks ago
City: Taguig
Contract type: Full time
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Job Description
Job Summary
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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
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Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
Back to search results
Previous job Next job
Job Description
Job Summary
- Interact with mobile customers thru voice or livechat channel to provide:
- Accurate information about plans and services
- Assist in activating or cancelling their service
- Help in setting up or updating their account
- Answer basic trouble shooting and billing concerns.
- Obtain complaint details.
- Promote and educate customers about self-service options.
- Record details of customers concern or inquiries and act in accordance to it.
- Ensure that required changes are made to resolve the queries of the customers.
- Refer unresolved and pending customer grievances to the concerned departments for further investigation.
- Review policies and terms to ensure that we resolve issues as per regulations.
- Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
- Cross sell and promote other amaysim products and services
- Adhere to schedules.
- Provide an excellent customer experience to mobile customers.
- Conform withthe account's goals and policies.
Apply Now
Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs
You'll receive updates once a week
Enter Email address (Required)
Failure!
Get tailored job recommendations based on your interests.
profile icon
Profile recommendations
No recommendations found
Similar Jobs
No recommendations found
Jobseekers Also Viewed
No recommendations found
Life at Probe Group
Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.
Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.
Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.
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