L2 Helpdesk/Technical Support Specialist (Dayshift-Onsite in 1880 Eastwood)

Job Description

Diverse role / Autonomy. Being quite a diverse role, you won't get bored! You will be responsible for: The provisioning of high-quality technical support to our clients via telephone, email & chat; Hardware and software provisioning (run-up) for client orders; Management and ordering of licenses and equipment.

Inniti has a fantastic opportunity for an experienced and client focused support professional. Be part of a growing technology organisation that provides a range of Managed IT Services throughout Australia.

At Inniti, we are transparent in all day-to-day operations so that every employee has input into the company's direction and therefore we also reward our employees for its success and offer a friendly relaxed working environment.

This is a great opportunity for someone who may want to step out of a large call centre environment to mix it up a little.

You will use your excellent client service skills and strong problem-solving skills to assist our clients with a range of various technical challenges. As you will be given a lot of autonomy, we are looking for someone who is mature, or has a mature mindset and takes their responsibilities seriously.

We Want To Meet You If You Have

• Experience in troubleshooting and resolving core services such as:
• Desktop OS: Windows 7, 8, 10 & 11, MacOS
• Server OS: Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022 Networking, including TCP/IP, DNS, DHCP, VPN
• Cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Office Software: Microsoft Office 2016/21 & Office365
• Active Directory (on-premise and Azure)
• Microsoft Exchange (on-premise and Online)
• Voice/Video Network infrastructure and unified applications
• Multi-Function devices and printers
• Good understanding and knowledge of Office 365, including SharePoint Online, Office 365 -Administration, AzureAD and Exchange Online
• Understanding of Virtual Environments, Familiarity with virtualization technologies (VMware, Hyper-V).
• Strong understand of public domains, DNS hosting and management
  
  

Have the ability to:

• Communicate in clear English complex commands and translate them into simple steps both over the phone, via chat and email.
• Multi-task with strong organisation, prioritisation and time management skills
• Promptly respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions;
• Demonstrate problem solving and negotiation skills, the ability to share knowledge and expertise in a team environment
• Demonstrate your client service ethos