Junior Operations Associate (Card Operations)

About The Job

Location: Makati

Corporate Title: Junior Officer

Work Arrangement: Hybrid

Our Digital Products and Channels Team is looking for experienced professionals to join us in Makati in the role of Junior Operations Associate (Card Operations).

In this role, you will reconcile debit card production and delivery daily, address customer complaints and inquiries related to KOMO app onboarding, account opening, card deliveries, and address changes. You will also help define and optimize business processes, conduct research, and implement workflows and procedure changes in collaboration with cross-functional teams.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What The Role Will Entail

• Reconcile daily embossing file count with waybill order (3rd party system).
• Update card inventory and initiate PO preparation if card levels are below re-order point.
• Maintain trackers and worksheets as proof of reconciliation and data for dashboards and analysis.
• Resolve escalated issues from CCG, addressing EWRB Recon, Verifier, or CLC Card Delivery/RTS concerns.
• Update waybill data on courier portal for address change requests if parcels are in transit.
• Monitor ageing applications in the Komo back-office portal, log in tracker, and send reminders to clients to prevent auto-decline after 30 days.
  
  
  

What We're Looking For

• Bachelors degree in Finance, Economics, Accounting, or related field preferred.
• 1-2 years of experience in branch banking operations or customer service, with knowledge of account opening and banking transactions.
• Proficiency in MS Excel
• Ability to thrive in a fast-paced start-up environment, manage time effectively, and meet deadlines.
• Strong problem-solving skills, sound judgment, attention to detail, and ability to work independently or in a team.
• Organized and structured to manage workload effectively and handle multiple projects with shifting priorities.
• Good written and oral communication skills
  
  
  

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.