IT Technical Support Engineer

Strategic Networks, Inc.


Date: 1 day ago
City: Makati City
Contract type: Contractor
  • Assist-end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
  • Over-all responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
  • Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
  • Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
  • Checking of end-user log
  • Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
  • Walkthrough staff or clients through series of actions to resolve issues.
  • Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
  • Proactively update end users with regards to their request.
  • Ability to perform root cause analysis and technical reports for issues involving desktop environment.
  • Asset Management.
  • Analyze and respond to issues and develop resolutions in a timely manner.

Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.

Take full responsibility and the required action for the assigned tasks.

Meet and adhere to attendance requirements based on Service Level Agreement

Meet and exceeds KPI targets set by the client.

Delivers quality, productivity, and compliance KPI/ SLA reports on daily, weekly, and monthly reports.

Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Graphic Artist

TapTalent.ai, Makati City
21 hours ago
We're Hiring: Graphic Artist! We are looking for a talented and innovative Graphic Artist to join our creative team in Makati, Philippines. The ideal candidate will have a strong portfolio showcasing their design skills and experience in creating visually compelling graphics across various media. Location: Makati, Philippines Work Mode: Work From Office Role: Graphic ArtistWhat You'll Do Create engaging visual...

CRM Administrator (Remote based in PH)

Visit.org, Makati City
5 days ago
Visit.org is looking for a passionate and ambitious CRM Administrator to join our remote team. The right candidate will act as the main CRM support and solutions lead by providing technical assistance, implementing efficiency-driven solutions, maintaining data quality, and delivering insights to enhance business performance. Have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to...

Commercial Deployment Reporting Analyst

Philip Morris International, Makati City
1 week ago
Be a part of a revolutionary changeAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move...