IT System Analyst

SMBC Group


Date: 5 hours ago
City: Makati City
Contract type: Full time
  • Provides technical expertise and recommendations in assessing new IT software projects.
  • Develops and maintains applications and databases by evaluating client needs; analyzes requirements; develops software systems.
  • Investigates and resolves application functionality related issues and provides first level support and troubleshooting of Head Office, Regional and locally hosted system.
  • Assists in creation of system design and functional/technical specifications for all new development projects.
  • Identifies business needs, analyzes data, and develops solutions to improve business processes, systems, or products.
  • Serves as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
  • Serves as Person-in-Charge (PIC) for IT projects to ensure timely delivery bounded by cost and resource constraints
  • Writes technical procedures and documentation for the applications including operations, user guide, etc.
  • Manages database and data integrity.
  • Provides assistance and advises business users in the effective use of applications and information technology.
  • Provides programming/coding for in-house IT projects.
  • Identifies and recommends process improvement ideas / local initiatives to improve the business / operations.
  • Takes part in process improvement projects as required
  • Participates in weekly meetings to discuss project status, issues and report progress of IT projects being handled by the IT Planning and Development team.
  • Liaises with Head Office or Regional support for issues related to technology requirements, support, problem resolution, upgrade and maintenance of system.
  • Provide inputs in improving IT processes for efficiency. Percentage (%) of Time Spent
  • Provide support on IT Outsourcing and/or Vendor Management process to fulfill GAD requirements
  • Performs other duties that may be assigned by Management, Department Head and Unit Head.

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