IT Support Officer | Mall of Asia/Dayshift

Discover your 100% YOU with MicroSourcing!

Position: IT Support Officer

Location: Two Ecom, MOA, Pasay City

Work setup & shift: Hybri | Day shift]

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role:

As An IT Support Officer, You Will

Provide coordination technical IT support to PSC Insurance businesses in relation to IT related incidents and service requests. These services are provided to all locations in Australia and overseas operations as determined by the business.

Key Accountabilities in role

• Provide L1 IT support in relation to incidents and work requests.
• Scope of services (but not limited to)
• End user management and support
• Desktop operating system support
• Active Directory administration
• Remote Desktop Services support
• Network access support
• Desktop productivity software i.e webex, office etc
• Device deployment
• Desktop security software
• End user software installation
• General end user service troubleshooting
• Ensure all incidents and requests are prioritised and actioned appropriately.
• Respond and resolve cases within agreed targets and SLAs.
• Perform and assist with major incidents, requests, and problems.
• Coordinate activities with end users to ensure a positive customer experience delivered.
• Help develop and maintain policy, standards, procedures, plans, supporting systems and process objectives.
• Assist and provide input with the business case development process.
• Assist with the improvement of Disaster Recovery and IT Service Continuity plans.
• Work direct and indirect support team members to solve BAU and Project activities.
• Work with strategic partners and ensure effective engagement, integration, and collaboration.
• Manage user access lifecycle.
• Provide user and device statistics required for forecasting license and hardware budgets.
• Undertake and assist with the completion of post-incident reviews for all priority incidents.
• Provide regular reporting of activity to management.

What You Need:

Non-negotiables

• Relevant tertiary qualifications in related discipline
• Hold or have held relevant MCP or equivalent technical qualification
• Exposure to the financial services environment, particularly insurance broking (preferred)
• 0 - 1 year of relevant experience
• Fresh IT Graduates are welcome to apply!
  
  

Preferred Skills/expertise

• Proven background in configuring, supporting, and managing Windows environments.
• Ability to work as a member of a team.
• Ability to delivery consistent results even under low supervision.
• Strong customer service focus and empathy.
• Strong verbal and written communication skills.
• Ability to work within targets and deadlines.
• Adherence to implemented guidelines and processes.
• Ability to analyse/solve problems and escalate as appropriate.
• Able to build effective working relationships with stakeholders at all levels.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply