IT Support Engineer
Kuehne+Nagel
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.
Your Role
You will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.
Your Responsibilities
We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
Your Role
You will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.
Your Responsibilities
- Identify and break down reported and pro-actively found incidents using structured incident resolution approaches.
- Evaluate, diagnose, research, analyze and provide solutions to issues encountered
- Escalating incidents and requests to the next level of support (3rd Level Support), in accordance with a defined escalation policy
- Active ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution
- Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support team
- Maintaining effective working relationships with other support teams, IT departments, Business and external service providers
- Follow standard processes and procedures
- Ensuring compliance to Service Level Requirements
- Professional education or degree in IT, or equivalent work experience
- Intermediate to advanced knowledge level of SQL and related databases
- Technical support or IT experience is strongly desired
- Stack trace and application log reading/analyzing expertise in ELK Stack
- Basic knowledge of Perl or a strong desire to learn
- Strong English language skills, both written and verbal, sufficient enough to interact with different countries and cultures
- Good analytical, troubleshooting and problem solving competencies
- Experience in logistics- or transport business is an advantage
We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
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