IT Gaming Application Analyst I
NUSTAR Resort
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Department
Gaming Applications
Employee Type
Probationary
Job Responsibilities
2 - 5 years
Job posted on
2025-10-30
Gaming Applications
Employee Type
Probationary
Job Responsibilities
- Provide day-to-day technical support to casino floor operations and gaming business units.
- Provide 2nd-level support for gaming peripherals such as printers, kiosks, and related hardware.
- Maintain and monitor gaming servers and applications ensuring optimal performance.
- Troubleshoot and resolve gaming application issues, escalating to vendors or higher-level support when necessary.
- Analyze reported issues, determine root causes, and implement corrective actions.
- Assist in testing, validating, and deploying vendor-released patches or enhancements.
- Collaborate with IT teams to support cross-functional operations and resolve issues, identify improvements, enhance system reliability, and support continuous operational excellence.
- Support compliance and audit requirements by ensuring systems and processes follow regulatory standards.
- Report recurring or critical issues to the Senior or IT Manager – Gaming and recommend solution and improvements.
- Knowledge of Linux, Windows Server, and SQL administration.
- Hands-on experience with application support and troubleshooting.
- Familiarity with casino gaming systems (preferred but not required).
- Good analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced environment with flexible duty schedules across different shifts to support 24/7 operations.
2 - 5 years
Job posted on
2025-10-30
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