IT Director AVD, Network & Voice/Telco

We are seeking a visionary and hands-on leader of AVD/Network/Voice. This role is key to delivering seamless user experiences, high availability, and operational excellence across virtual desktops, voice platforms, and networks.

Key Responsibilities

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.
• Lead network modernization and performance initiatives with a focus on resilience and uptime.
• Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning.
• Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
• Lead operational risk management and business continuity planning for infrastructure services.
• Oversee lifecycle management of IT assets.
• Implement and manage endpoint security, patching, and configuration standards across the enterprise.
• Drive user productivity initiatives including device standardization, self-service tools, and automation.
• Manage IT support teams to provide timely and effective resolution of issues.
• Lead, mentor, and develop cross-functional infrastructure and support teams.
• Foster a culture of innovation, accountability, and continuous service improvement.
• Serve as the escalation point for high-impact incidents and major operational issues.
  
  

Qualifications

• Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree
• 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.
• Proven expertise in:
• AVD and cloud-based desktop services
• Genesys voice platforms (Cloud)
• Network architecture and operations
• IT operations frameworks (ITIL, ServiceNow, monitoring tools)
• Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred).
• Excellent leadership, stakeholder engagement, and communication skills.
• Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.
  

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
  
  

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: https://www.facebook.com/r1rcmphilippines

#R1Philippines #AllTogetherBetterinR1PH