International Mobility Senior Specialist

Position Overview:

Provides Backoffice support globally to international assignees and foreign local hires, which will include assignment lifecycle & escalation management, policy orientation & counselling, administrative task management, and vendor coordination.

Key Responsibilities:

An IM professional, within Global HR, who will be responsible for:

• Receiving emails/tickets via Tier 1 Mobility and resolve them if in scope
• Attending to ING employee concerns and raise escalations to Senior Advisor/Circle Lead, if necessary
• Working closely with IM Advisors  Completing additional tasks delegated by the Circle Lead
• Assisting in the creation of WPI for IM policies and processes
• Owning the resolution of complex queries and concerns of ING employees, ensuring timely, accurate, and value-add responses
• Ensuring contact with local IM SPOCs and HR In-Country process teams to develop and maintain a strong knowledge of country specific processes
• Creating and managing cases in Service Now including outstanding issues and concerns Participating in audit activities, if necessary, to ensure processes meet business controls requirements
• Ensuring compliance in line with ING policies and procedures especially when dealing with third party vendors

If you are good at:

• Mapping, monitoring, and optimizing global HR processes, operations, and services together with Global HR Process owners, Service Center colleagues, and Global HR colleagues.
• In this role, you ensure that processes remain lean, employee-centric, and compliant
• Initiating Immigration, Relocation, and Tax services for ING’s International Mobility Program
• MS 360 (Outlook, Word, Excel, PowerPoint)  Sending initial communication and consent form to foreign locals and following up in case the latter has not been signed yet
• Participating to identify and improve on Workday processes for a global consistent way of working for International Mobility population. You are also expected to work on the full interfacing between the tooling of the external vendors
• Coordinating with Recruitment and Home/Host People Services for any requirements necessary for the assignment
• Working closely with the other expertise teams and HRBPs and support them with international mobility issues in line with the operating model. You ensure that stakeholders are informed and guided in dealing with any process changes. Within the other expert teams, business lines and countries, you become a trusted advisor who can effectively help to implement the way of working with a shared services center

Qualifications:

• Experience: 1-3 years of international mobility experience, particularly with STA and Foreign Local Hires management in APAC and EMEA regions.
• Experience with NA is a plus.
• Systems Knowledge: Minimum 1 year of user experience with Assignment Pro and Workday.
• Ticketing Tools: Minimum 1 year of experience using ServiceNow for ticketing and issue management.
• Data Skills: Strong analytical and reporting skills using Assignment Pro, Workday, and ServiceNow.
• Policy and Process: Experience in policy orientation, counselling, and executing mobility processes.
• Project Management: Operational experience in global project implementation, including guidelines development, process transitions, and systems implementation.
• Stakeholder Engagement: Effective management of internal and external stakeholder relationships.
• Process Improvement: Experience in process mapping and business process reengineering.