INTERNAL COMMUNICATIONS OFFICER

Job Summary

1. Develops and implements creative communication plans that disseminates the Bank's programs in an effective and engaging manner. Facilitates discussions with internal employee program managers to assist them in crafting their own communication plans.

2. Manages the Bank's channels of employee communication (e-mail and social media) and its content. Builds a live online community that is positive and engaging.

3. Utilizes various forms of media to drive information delivery as appropriate for the message and audience.

Functional Skills Requirement

1. Strategic Communication Planning

• Able to design and execute communication plans that align with organizational goals.
• Understands audience segmentation and tailors messages for maximum engagement and clarity.

2. Content Development & Storytelling

• Strong writing and editing skills with the ability to craft compelling, clear, and creative messages.
• Skilled in translating complex information into engaging, reader-friendly content.

3. Channel Management

• Demonstrates expertise in managing internal communication channels (e-mail newsletters, intranet, social media, etc.).
• Ensures consistency of tone, visual identity, and message across all platforms.

4. Digital & Social Media Savvy

• Proficient in using digital tools and platforms to foster interaction and engagement (Canva or similar, social media management, video editing)
• Understands best practices for community management and online behavior moderation.

5. Stakeholder Collaboration

• Works effectively with internal partners and program owners to co-develop communication strategies.
• Builds relationships across teams and levels to gather insights and support communication initiatives with a customer obsession mindset

6. Employee Engagement Orientation

• Understands how internal communication influences organizational culture, motivation, and belonging.
• Promotes two-way communication to strengthen employee connection to the organization.