ICT Technician

Unleash Your Talents with Us!

Hi there, our future ICT Technician! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business, from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As an ICT Technician, you will be providing 1st and 2nd level desktop support to customers and team members. You will provide support and assistance with hardware, software, telephony, and all associated services.

Key responsibilities for this role include:

• Providing telephone and face-to-face technical support to users regarding Desktop issues.
• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
• Maintaining accurate log entries of faults with resolution and contact details.
• Maintaining accurate log entries of all times whilst on shift.
• Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
• Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
• Providing an effective interface between users and service providers, supplying all necessary diagnostic information according to procedures.
• Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
• Participating in ongoing team training.
  
  
  

Successful candidates should have:

• At least 2 - 3 years of relevant IT Support experience coupled with relevant tertiary qualifications.
• Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
• Sound analytical and problem-solving skills.
• Good time management and communication skills.
• Ability to manage multiple problems at once and prioritise issues.
• Strong customer service focus.
• Sound knowledge of the organisation's Standard Operating Environment (SOE)
• Excellent English communication skills, written and verbal
  
  
  

Work Arrangements:

• Schedule: 8:00 AM - 5:00 PM (Philippine Time)
• Work Setup: Remote Set-Up
• Location: Parkway Corporate Center, Alabang, Muntinlupa City
  
  
  

What's in it for YOU?

At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.
  
  
  

Your seat awaits! Be part of our thriving team and CLICK APPLY!