Medical Contact Center Assistant I
Fortrea
Date: 10 hours ago
City: Remote
Contract type: Full time
Remote
Summary Of Responsibilities
- To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
- Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
- Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- All other duties as needed or assigned.
- Non-degree + 3-4 years relevant experience** (or 1 yr. safety experience) *
- Associate degree + 2-3 years relevant experience** (or 1 yr. safety experience) *
- BS/BA.
- MA/MS/PharmD.
- Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area.
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
- *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
- **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Good written and verbal communication skills.
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
- Technical proficiency with Microsoft Office suite applications.
- High degree of accuracy with attention to detail.
- Functions as a team player.
- Ability to work independently with moderate supervision.
- Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
- Office Environment or remote.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Ecommerce Specialist – Remote | Day Shift | HMO + 13th-Month Pay
Filta,
Remote
1 day ago
Location: Work From Home – Philippines OnlySchedule: Monday to Friday, 7:00 AM – 4:00 PM PH About the CompanyOur client is a growing Australian e-commerce boutique specializing in fiber clothing and sustainable home goods. With a strong focus on slow fashion, ethical sourcing, and design-led living, they provide a seamless and eco-conscious shopping experience to a loyal online community.They are...
Administrative Assistant - Non Voice, Work From Home
Cyberbacker Careers,
Remote
2 days ago
TasksTranscriptionPreparing paperworkScheduling of consultations with clientsPreparing and emailing weekly reportsUpdating virtual filesBuild an ongoing task listManaging social media accountsAdmin tasksGeneral RequirementsGood command of the English languageMust be 18 years of age and aboveA headset with a noise-canceling feature and a high-definition webcamDevice SpecificationsIntel core i3 (6th to 12th gen), i5, i7, or AMD equivalent is highly requiredWindows or Mac is...
Producer
OLIVER Agency,
Remote
1 week ago
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we're...
