HRSS Specialist

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

The HR Shared Service Specialist for Benefits is responsible for providing comprehensive and timely HR support to employees and managers across the organization. This role serves as a primary point of contact for HR inquiries, processing a wide range of HR transactions, and ensuring compliance with company policies and relevant labor laws. The successful candidate will contribute to a positive employee experience by delivering high-quality, customer-focused service.

What The Role Offers

• Serve as the first point of contact for employee inquiries related to HR policies, procedures, and programs (e.g., benefits, payroll, time off, onboarding, performance management, employee data changes).
• Respond to inquiries through various channels, including phone, email, chat, and ticketing systems, striving for first-contact resolution whenever possible.
• Provide accurate information and guidance, directing employees to self-service resources (e.g., HR Knowledge Base, HRIS portal) as appropriate.
• Escalate complex or sensitive issues to the appropriate HR Business Partner, Center of Excellence, or other relevant teams, ensuring a seamless hand-off and follow-up.
• Process HR transactions accurately and on time, including but not limited to, new hires and onboarding activities; employee data changes (promotions, transfers, department changes, personal information updates); terminations and offboarding processes; payroll-related administration (e.g., leave requests, deductions, basic payroll inquiries); and benefits administration support (enrollments, changes, general inquiries).
• Maintain accurate and confidential employee records in the HR Information System (HRIS) and other relevant databases.
• Conduct data audits and quality checks to ensure data integrity.
• Interpret and communicate HR policies and procedures clearly and effectively to employees and managers.
• Ensure all HR processes and transactions comply with internal policies, legal requirements, and industry regulations (e.g., labor laws, data privacy).
• Support compliance efforts through accurate record-keeping and adherence to established procedures.
• Identify opportunities for process improvement and efficiency gains within HR Shared Services operations.
• Contribute to the development and maintenance of HR process documentation, FAQs, and the HR Knowledge Base.
• Participate in projects aimed at enhancing HR systems, tools, and service delivery.
• Collaborate effectively with other HR teams (e.g., HR Business Partners, Talent Acquisition, Compensation & Benefits, HRIS) to ensure integrated HR service delivery.
• Build and maintain positive working relationships with employees and stakeholders at all levels of the organization.
• Provide feedback and insights to HR management regarding common employee inquiries or systemic issues.
  
  

What You Need To Succeed

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Relevant HR certifications, e.g., PHR, SHRM-CP, CIPD, are a plus.
• 1-3+ years of experience in an HR administrative, HR support, or customer service role, preferably within an HR Shared Service environment.
• 3-5+ years of progressive experience in HR, with a strong emphasis on HR operations and shared services.
• Proficiency in using HR Information Systems (HRIS) (e.g., Workday, SAP SuccessFactors, Oracle HCM, ADP, etc.).
• Experience with HR case management/ticketing systems.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with data entry and maintaining accurate records.
• Strong verbal and written communication skills with the ability to convey information clearly, concisely, and with empathy.
• A strong commitment to providing exceptional service and a positive employee experience.
• Ability to identify issues, analyze information, and provide effective solutions.
• Meticulous approach to data entry, record-keeping, and transaction processing.
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines.
• Proven ability to handle sensitive and confidential information with utmost discretion and integrity.
• Ability to work effectively as part of a team and collaborate with diverse stakeholders.
• Ability to thrive in a fast-paced, evolving environment and adapt to new processes or technologies.
• Experience with specific HR modules (e.g., payroll processing, benefits administration).
• Knowledge of specific local labor laws and regulations (e.g., Philippine labor laws for roles based in the Philippines).
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
  
  

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.