HR Specialist | US Operations | Night Shift | WFH

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Qualifications:

• Bachelor's Degree Holder
• With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
• Passion for delivering great employee experience
• Fluent in English.
• Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
• Strong problem-solving skills, ability to manage conflict and attention to detail
• Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.
• Open to work in US shifts

Responsibilities:

• Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
• Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
• Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
• for completing employee transactions.
• Meet SLAs for timeliness and quality in handling queries.
• Be adept in the HR helpdesk environment.
• Work with onshore partners to get trained on all queries received from employees.
• Follow compliance and quality guidelines to ensure correct information is provided for all queries.
• Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
• Escalate high-priority cases for immediate intervention.
• Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1.

Why Joining Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Exciting Opportunities – Be part of a dynamic and growing industry
• Ready to take the next step? Apply today!

Ready to take the next step? Apply today!

How to Apply?

• Kindly complete all the questions, steps, and assessments online. Once done, you will receive an email invitation for virtual job fair.