HR Admin-SMS

Company Overview

Solutions for Global Business Needs

Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Capitalizing on Our Core Strengths

Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.

At IBEX Global our mission is to build the industry’s most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world’s leading organizations.

Responsibilities

We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:

Responsibilities

• Point of contact for all HR-related queries
• Administer HR-related documentation
• Ensure the relevant HR database is up to date, accurate and complies with legislation
• Maintains HR records by recording new hires, transfers, terminations, changes in job classifications, merit increases, tracking vacation, sick and personal time
• Administers employee’s health, welfare and other benefits company-wide
• Conducts new employee orientations to ensure employees gain understanding of benefit plans and enrollment provisions
• Knowledge, understanding, and compliance with company policies and procedures.
• Prepares government reports
• Perform other duties as assigned by management.
  
  

Qualifications

REQUIREMENTS:

• Must possess a Bachelor's Degree in any field
• At least 6 months of related experience specializing in HR Administration is required. Exposure in BPO or Call Center company is a plus/Familiar with workday
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills
• Sound comprehension skills
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment
• Ability to work in a nightshift schedule