Tier I Analyst IT Service Desk

Job Description

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Tier I Analyst, IT Service Desk, you will be the first level point of contact for any IT-related incidents or requests. By working in an ITIL-aligned organization, you will develop your technical and customer service skills while also building your experience in ITIL processes.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Act as the first-level point of contact for IT-related incidents and requests.
• Learn and build experience in an ITIL-aligned Service Desk team.
• Create a positive consumer support experience by interacting with consumers at various levels within the organization.
• Monitor personal and team queue incidents, request ticketing systems, and ensure consumers are properly handled and updated.
• Create and update knowledge articles.
  
  

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to learn and get things done. You can efficiently carry out tasks independently. You are a proactive self-starter and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, identify pain points within the team, and propose changes. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Experience in working as an IT Service Provider.
• Specific knowledge in Software and Hardware troubleshooting.
• In-depth knowledge of Microsoft Windows 10, Microsoft Office 365 suite, and up.
• Experience in using service desk ticketing tools; ServiceNow experience is a plus.
• Excellent customer service orientation.
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.