Helpdesk/ServiceDesk (QA)
NTT Philippines Digital Business Solutions, Inc.
Date: 3 weeks ago
City: Batangas
Contract type: Full time
- Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Must have IT support background that understand the QA context in a helpdesk environment.
- At least a year experience as Servicedesk/ Helpdesk Support.
- With ITSM ticketing experience
- Should have analytical and reasoning skills
- Ability to create weekly and monthly quality reports for the management review
- Expertise in Microsoft Excel (Pivot table) & PowerPoint
- Collaborate well & effective communicator at all levels
- Should have effective coaching skills
- Applicants must be willing to work in Tanuan, Batangas
- Mon-Fri (8AM-5:30PM)
- Can start ASAP!!
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