Helpdesk Support

Delsan Office Systems Corporation


Date: 1 day ago
City: Makati City
Contract type: Full time
Responsibilities

  • Provides first-level technical support to end-users via phone, email, or ticketing system.
  • Assist users in resolving hardware and software-related issues promptly.
  • Create service tickets for proper coordination to technical department.
  • Investigating and diagnosing incidents and researching solutions.
  • Providing status on service request to customers.
  • Escalating incidents and service requests to the next level of support.

Job Requirements

  • Bachelor's/College Degree
  • Minimum of 1 year experience
  • Pay attention to details
  • Have business awareness
  • Consistency of tickets and email update

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