Healthcare Customer Service Representative - Manila

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a Healthcare CSR, you will assist with scheduling appointments, explaining insurance coverage, processing claims inquiries, and guiding patients through various healthcare services.

Some of your responsibilities are but are not limited to:

• Serve as the first point of contact for patients, healthcare providers, and insurance companies, addressing inquiries related to services, insurance coverage, billing, and claims.
• Schedule and confirm patient appointments, including coordinating any necessary pre-appointment paperwork or procedures.
• Assist patients in understanding their healthcare plans, explaining benefits, coverage options, and policy details.
• Answer questions regarding the status of claims, payments, and insurance authorization.
• Resolve patient complaints, concerns, and issues in a professional, empathetic, and efficient manner.
• Process new patient registrations and update existing patient records accurately in the system.
• Work closely with healthcare providers, insurance carriers, and other departments to ensure accurate and timely communication regarding patient care.
• Maintain knowledge of healthcare policies, insurance plans, and government regulations (e.g., HIPAA) to provide accurate and compliant assistance.
• Document all patient interactions, including inquiries, concerns, and resolutions, in the customer service management system.
• Assist with follow-up calls to ensure customer satisfaction and address any additional questions.
• Provide support for administrative tasks, such as verifying insurance coverage, sending billing statements, and resolving discrepancies.
• Assist in patient education by providing information on healthcare services, preventive care, and billing inquiries.
  
  

Minimum Requirements

What would help you succeed:

• Believe and love what you do.
• Strong communication skills.
• Critical-thinking skills
• Keen to detail.
• Sense of Urgency.
  
  

Minimum Requirements:

• Education: Associate’s or Bachelor’s degree in healthcare, business, or related field preferred.
• Experience: Proven experience in customer service, preferably in a healthcare setting.
• Language: Very good English skills. B2+ or higher is preferred.
  
  

Perks:

• Schedule: Must be flexible and is willing to be assigned in any shift. Work schedule will follow the American Calendar.
• Contract: Independent Contractor
• Location: Remote
  
  

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?