Health VAS & Partnerships Manager

The opportunity

This role will be accountable for the developing and implementing value-added services (VAS) to enhance the overall health and protection insurance offering. Collaborating with the product and propositions managers, cross-functional teams and Head of Health, you shall help develop VAS strategies and implement defined strategies by integrating value-added services into the insurance product offering. You shall identify and manage partnerships with healthcare providers, wellness programs, and other relevant service providers. You shall be accountable in monitoring and analyzing the performance of value-added services to ensure they meet customer needs and contribute significantly to the overall business objectives of the Health and Protections category. This role shall also ensure compliance with regulatory requirements and industry standards related to value-added services.

Responsibilities

• Collaborating with Head of Health, product and propositions managers and helping develop strategies on VAS and partnership. This will include developing the framework for VAS and partner selection and monetization models for VAS.
• Researching and identifying opportunities for value-added services that align with product strategies including the needs and preferences of the target market.
• Negotiating and managing partnerships with healthcare providers, wellness programs, and other service providers to enhance the value proposition of the health and protection insurance offering.
• Developing and managing the budget for value-added services and partnerships.
• Collaborating with marketing and distribution teams to communicate the value of the added services to members and potential customers.
• Collaborating with Customer Experience and Operation team to ensure delivery of VAS and partner services are optimized and deliver a consistently fantastic customer experience.
• Providing regular reporting and analysis on the performance and impact of value-added services.
  
  

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  
  

What We Are Looking For

• Experience in the Health industry. Experience in the insurance industry and financial services is a plus.
• Experience in consumer sale and/or marketing, partner development and management
• Strong understanding of the healthcare industry, including current trends and best practices in value-added services.
• Excellent negotiation and relationship management skills to build and maintain partnerships with service providers.
• Analytical skills to assess the performance and impact of value-added services and make data-driven decisions.
• Project management skills to oversee the development and implementation of new value-added services.
• Strong communication and collaboration skills to work effectively with cross-functional teams and external partners.
• Graduate of bachelor degree preferably major in Marketing, Management, Business Administration, or another equivalent field.
• At least 5 years working experience.
  
  

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  
  

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Working Arrangement

Hybrid